ISSN 2581-5369
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Digital Banking and Legal Challenges in India: A Critical Analysis
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Vishnu Prakash Pandey
LL.M. Student at Amity Law School, Amity University, Lucknow, India
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Dr. Shova Devi
Assistant Professor at Amity Law School, Amity University, Lucknow, India
Abstract
Digital banking in India has grown faster than the laws meant to govern it. While UPI and mobile banking have made life easy, they have also opened doors for high-tech fraud putting ordinary users at risk. This paper analysis the legal gaps in the Information Technology Act, 2000, and the new DPDP Act, 2023. It argues that the current "customer-blaming" approach of banks needs to change. Through a study of recent 2026 case laws and international models like the UK's CRM code, this research suggests a new "Digital Banking Act" to protect the common man from AI-driven scams and regulatory obscurity areas and can help restore trust in the system.
Keywords
- DPDP act
- UPI
- CRM code
- Mobile banking
Type
Research Paper
Information
International Journal of Law Management and Humanities, Volume 9, Issue 2, Page 1600 - 1609
DOI: https://doij.org/10.10000/IJLMH.1111683Creative Commons
This is an Open Access article, distributed under the terms of the Creative Commons Attribution -NonCommercial 4.0 International (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/), which permits remixing, adapting, and building upon the work for non-commercial use, provided the original work is properly cited.
Copyright
Copyright © IJLMH 2021