Consumer Protection Act, 2019: Changes made over the repealed Consumer Protection Act, 1986

  • Jatin Jakhar
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  • Jatin Jakhar

    Assistant Professor at Department of Business Administration, Vaish College of Engineering, Rohtak, Haryana, India

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Despite being social welfares focused, the Consumer Protection Act, 1986 became obsolete with the rapid changes in Business Environment. The administration of this Act's different clauses revealed several flaws. The fundamental change in how the market operates necessitated the creation of new consumer protection legislation. So, A new consumer protection law was necessary, and the Consumer Protection Act 2019 was enacted in response to the expanding e-commerce market, worldwide supply chains, and e-commerce transactions. The present paper comparatively reviews the Consumer Protection Act, 1986 and Consumer Protection Act, 2019.


Research Paper


International Journal of Law Management and Humanities, Volume 5, Issue 5, Page 725 - 734


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