Abstract

Consumer rights protection is the practice of protecting buyers of goods and services, as well as the general public, from discriminatory business practices. Consumer protection methods are often recognized by law. Such laws are envisioned to preclude businesses from engaging in fraud or specified discriminating rehearses in order to gain an advantage over competitors or to mislead consumers. Consumer protection is related to the concept of consumer rights and the creation of consumer associations, which assist consumers in making better market decisions and pursuing business grievances. In Bangladesh, consumer protection law is described as a body of law that governs private law relationships between individuals and the businesses that sell them goods and services. Consumers in Bangladesh are severely underserved in terms of their rights. As a result, safeguarding consumer rights in Bangladesh is critical, as consumer demands and preferences have shifted as a result of globalization and increased awareness. This study looks at the process of consumer protection in Bangladesh and investigates the various consumer protection acts and laws in the country, as well as the gap between law and reality in this area. It also outlines the different steps that can be taken to educate customers about their rights and policies. Furthermore, this study suggests that government agencies and other bodies work hard to implement some mechanism to raise consumer consciousness about the Consumer Protection Act as a right and to assist them in avoiding being victims of many of society's evils.

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