Abstract

The paper ahead aims to introduce that the financial infrastructure of any country depends a lot on its capital market and the barometer for the effectiveness of such market depends on how much developed the grievance redressal forum for the investors is. Keeping this in mind further on chapter 2 provides for the need and objective behind the introduction of SCORES by SEBI in 2011. Chapter 3 details an enlisted procedure redesigning how the entities are to be registered under SCORES as per SEBI mandate along with the steps by which an aggrieved investor can lodge complaints in SCORES. Chapter 3 provides for the step by step increase in the effectiveness of SCORES graphically using a line graph showing the increase in effectiveness of SEBI Complaint redressal mechanism since 1992-92 till 2013-14 , a pie chart showing how SCORES not only caters to complaints against listed companies but also against the other registered entities of the stock exchanges and a tabular statistics shows the effectiveness of SCORES regarding the percentage of cases submitted categorically along with those pending redressal in 2020 . The statistics used are taken from SEBI website. And lastly the conclusion deals with an analysis of all the chapters and findings relating to how much effectively SCORES is going to develop in future with respect to the various SEBI reports and newspaper articles.

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