Reimagining Citizen–Centric Governance: A Critical Evaluation of the Chhattisgarh Lok Seva Guarantee Act, 2011 in the Rights-Based Public Service Model
Lead author · Corresponding
Priyanka Chandrakar
Ph.D. Scholar at Pt. Ravishankar Shukla University, Raipur, Chhattisgarh, India
Co-author
Dr. Ajay Kumar Chandrakar
Head of Department at Political Science Department, Durga PG College, Raipur, Chhattisgarh, India
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DOIhttps://doij.org/10.10000/IJLMH.1111280
Abstract
This study examines the Chhattisgarh Lok Seva Guarantee Act, 2011 as a transformative legal mechanism in India’s governance reforms. It situates the Act within constitutional mandates, administrative law principles and global trends in citizen-centric governance. The paper highlights the evolution of service guarantee laws, evaluates the structural and functional dimensions of the Act and identifies implementation gaps while proposing systematic reforms. The findings emphasise that while the Act is institutionally robust, its ground-level impact remains uneven due to administrative burdens, digital disparities and weak accountability mechanisms.
Keywords
Chhattisgarh Lok Seva Guarantee Act
2011
governance reforms
citizen-centric governance
service guarantee laws
administrative burdens
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