Abstract

The term "consumer" refers to an individual who purchases or rents goods or services for personal use rather than for resale or production. The Consumer Protection Act of 2019 was enacted to safeguard the interests of consumers rather than sellers. This act is the latest amendment to the original Consumer Protection Act of 1986. There have been four amendments to this legislation: the first in 1986, the second in 2002, the third in 2008, and the fourth in 2019. The 2019 amendment expanded the definition of "consumer" and addressed consumer rights within the e-commerce sector. Additionally, it introduced the option for e-filing of cases. This paper delves deeply into the concept of a consumer, the rights of consumers, and the provisions of the Consumer Protection Act of 2019. It also examines the shortcomings of previous acts and how they were rectified by the most recent amendment. Furthermore, the paper provides a critical analysis of consumer protection by referencing various old and new cases.

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