The Advancement and Role of Artificial Intelligence in Online Dispute Resolution

  • Rohan Malik
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  • Rohan Malik

    Student at Amity Institute of Advanced Legal Studies, Amity University, Noida, India

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As the digital landscape continues to reshape the legal realm, the integration of Artificial Intelligence into Online Dispute Resolution systems has emerged as a significant development. This paper delves into the evolution and legal implications of Artificial Intelligence in Online Dispute Resolution, examining its impact on traditional legal processes, access to justice, and the role of legal professionals. Artificial Intelligence technologies, including machine learning algorithms and Natural Language Processing (NLP), are revolutionizing Online Dispute Resolution by automating various stages of dispute resolution. From case assessment to decision-making, AI-powered platforms offer efficiency gains and cost savings, potentially transforming the way legal disputes are resolved. However, this transformation raises fundamental questions regarding the role of human judgment, procedural fairness, and regulatory oversight. Beyond this, the research aims to gauge the extent to which the integration of Artificial Intelligence in Online Dispute Resolution contributes to enhancing individuals' access to justice. It considers the evolving nature of dispute resolution in the context of technological advancements and the role Artificial Intelligence plays in making justice more accessible to a diverse range of individuals.


Research Paper


International Journal of Law Management and Humanities, Volume 7, Issue 2, Page 3309 - 3319


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This is an Open Access article, distributed under the terms of the Creative Commons Attribution -NonCommercial 4.0 International (CC BY-NC 4.0) (, which permits remixing, adapting, and building upon the work for non-commercial use, provided the original work is properly cited.


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