Mediation and Artificial Intelligence: Future of Dispute Resolution

  • Sarita and Harsh Kumar
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  • Sarita

    Assistant Professor at IMS Unison University, Dehradun, India.

  • Harsh Kumar

    Assistant Professor at IMS Unison University, Dehradun, India.

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Informality with proceedings resolution is the primary premise of alternative settlement of disputes. Each year, more than one billion transactions are anticipated to take place online. In a globalized context, many disputes over these transactions are resolved ‘online' utilizing a variety of ADR methods (ODR). Changing and developing technology is also important in the ongoing evolution of ADR procedures. Many dispute resolution processes can be supplemented and supported by technology, and advances in artificial intelligence suggest that technology will help parties and dispute resolution practitioners to isolate areas of agreement and disagreement where ADR may have had a limited application in the future. In the application of Artificial Intelligence to streamlining dispute processes and disputants, online settlement may help resolve conflicts, keep the classic informality, cost-effectiveness and speed. Online Conflict Resolution referred to dispute resolution methods based on information and links. The aim of this study is to focus on the various benefits which the judicial system in India will have with the introduction of artificial intelligence tools in mediation and alternative dispute resolution. The study will focus on the relief that the judiciary will get as it can be seen that due to lack of time the apex court is flooded with numerous pending cases so adding AI in the mediation would be like a cherry on the cake as this would assist in speedy disposal of the pending cases. The study will also focus on the issues that the judicial system in India would face while implementing the AI tools. Even though people can resolve disputes erroneously, society may still be using human judges instead of giving full authority over a machine. The study concludes that there is a belief of justice to be a unique ideal that artificial intelligence can find very difficult to perform regardless of its level of programming expertise.


Research Paper


International Journal of Law Management and Humanities, Volume 4, Issue 4, Page 1472 - 1479


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